Whenever you access a player’s account, this page will be displayed by default. The menu is divided into 5 different spaces

1)THE UPPER INFORMATION

Such information, are composed of the following:

• Player Status
• Player ID, Name & Surname
• TAGS
• VIP level
• Player’s Balance : Total balance (Currency) / Bonus balance / Real balance / Withdrawable amount “WD” / Pending WD
• Action on account:
• Bonus
• Adjust
• Lock Account
• Exclude Account
• Close Account
• Manual Fraud check
  • Can I update the exclusion period of a player and avoid the mandatory 24h before reopening?
  • How can I credit a manual bonus to a player?

2) THE PLAYER INFORMATION

• PROFILE Username, Fiscal ID, First name, Last name, email, currency, country, language, registration date, last login date, Address, Zip Code, City, Phone number, Country of Birth, Nationality, Birthdate, Gender, Employment status; External ID Note: “External ID” means Game providers user ID.

• CUSTOM ATTRIBUTES It is a feature that allows Celesta user to add a set of field associated to an asset, for a brand without impacting others, in order to answer to a specific need. The attributes will then be available for reading and editing in the context of an instance of the specified asset.

• AFFILIATION AND REFERRAL Affiliate ID, tracker, Referrer ID, Referees ID

• KPI Activity grid over the some periods (today, yesterday, last 7/30/90 days, lifetime) This table is used to have a quick overview of the player’s activity since his registration or during a predefined period, based on the following information:

  Deposit	Successful Deposits
  Paid Withdrawals	Successful Paid Withdrawals
  Claimed Bonuses	Bonuses who transitioned to “Claimed” status (except free rounds)
  TR bonuses	“TR” means “Turned to Real” after wagering requirements
  Real GGR	“GGR” stands for “Gross Gaming Revenue”. It is calculated as follows:
  Sum Real bet amount - Sum Real win amount - Sum Real rollback bet amount + Sum Real rollback win amount
  NGR	“NGR” stands for “Net Gaming Revenue”. It is calculated as follows:
  Real GGR - Bonuses turn to real + Adjust balance taken - Adjust balance given
  Net Deposit	Net deposit is calculated as follows:
  Sum Successful deposit amount - Sum Successful paid withdrawal amount - Sum Successful refund amount
  RTP	“RTP” stands for “Return to Players”. It is a percentage calculated as follows:
  Sum Total win / Sum Total bet * 100
  Generosity	The Generosity criteria is a rate calculated as follows:
  Sum of Claimed bonuses amount / Net deposit * 100

• KNOW YOUR CUSTOMER

• Documents status count

• KYC => IS the account verified / unverified?

  • How are KYC documents categories created upon player’s registration?

• LOGIN & SESSION 2-step verification ⇒ The player can chose to enable the 2-step verification on his/her account for enhanced security. If activated, the box will be ticked.

  • Can I activate/deactivate the 2-step verification from the player’s Stats page?

  Login Attempts⇒ This feature has been created for Celesta user to check the reason why a player cannot access his/her account. After 10 failed login attempts, the player account is not accessible and he/she needs to contact your customer support in order to reset the login attempts as below