Whenever you access a player’s account, this page will be displayed by default. The menu is divided into 5 different spaces

Such information, are composed of the following:
PROFILE Username, Fiscal ID, First name, Last name, email, currency, country, language, registration date, last login date, Address, Zip Code, City, Phone number, Country of Birth, Nationality, Birthdate, Gender, Employment status; External ID Note: “External ID” means Game providers user ID.
CUSTOM ATTRIBUTES It is a feature that allows Celesta user to add a set of field associated to an asset, for a brand without impacting others, in order to answer to a specific need. The attributes will then be available for reading and editing in the context of an instance of the specified asset.
AFFILIATION AND REFERRAL Affiliate ID, tracker, Referrer ID, Referees ID
KPI Activity grid over the some periods (today, yesterday, last 7/30/90 days, lifetime) This table is used to have a quick overview of the player’s activity since his registration or during a predefined period, based on the following information:
| Deposit | Successful Deposits |
|---|---|
| Paid Withdrawals | Successful Paid Withdrawals |
| Claimed Bonuses | Bonuses who transitioned to “Claimed” status (except free rounds) |
| TR bonuses | “TR” means “Turned to Real” after wagering requirements |
| Real GGR | “GGR” stands for “Gross Gaming Revenue”. It is calculated as follows: |
| Sum Real bet amount - Sum Real win amount - Sum Real rollback bet amount + Sum Real rollback win amount | |
| NGR | “NGR” stands for “Net Gaming Revenue”. It is calculated as follows: |
| Real GGR - Bonuses turn to real + Adjust balance taken - Adjust balance given | |
| Net Deposit | Net deposit is calculated as follows: |
| Sum Successful deposit amount - Sum Successful paid withdrawal amount - Sum Successful refund amount | |
| RTP | “RTP” stands for “Return to Players”. It is a percentage calculated as follows: |
| Sum Total win / Sum Total bet * 100 | |
| Generosity | The Generosity criteria is a rate calculated as follows: |
| Sum of Claimed bonuses amount / Net deposit * 100 |
KNOW YOUR CUSTOMER
Documents status count
KYC => IS the account verified / unverified?
LOGIN & SESSION 2-step verification ⇒ The player can chose to enable the 2-step verification on his/her account for enhanced security. If activated, the box will be ticked.
Login Attempts⇒ This feature has been created for Celesta user to check the reason why a player cannot access his/her account. After 10 failed login attempts, the player account is not accessible and he/she needs to contact your customer support in order to reset the login attempts as below
